Review Flow (“Review Flow,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, platform, and related services (collectively, the “Service”).
By using the Service, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect several types of information from businesses and individuals who interact with the Service.
Information Provided by Customers (Businesses):
When businesses sign up for Review Flow, we may collect: business name, contact name, email address, phone number, billing information, account credentials, and customer feedback responses submitted through the platform.
Information Provided by End Users:
Customers of businesses using Review Flow may voluntarily submit feedback through Review Flow forms. That feedback may include: ratings or sentiment selections, written comments, and optional contact information such as email or phone number (if provided by the user).
Submission of such information is voluntary.
Automatically Collected Information:
When users interact with the Service, certain technical information may be collected automatically, including: IP address, device type, browser type, general location data (city/region), and usage data related to platform interaction.
This information helps us operate and improve the Service.
2. How We Use Information
We use collected information to: operate and maintain the Review Flow platform, provide feedback routing and reporting services, communicate with customers about their accounts, process subscription payments, improve platform functionality and performance, monitor for misuse or abuse of the Service, and comply with legal obligations.
We do not sell personal information to third parties.
3. How Information Is Shared
We may share information in limited circumstances, including: Service Providers
We may share information with third-party providers that help operate the Service, such as: payment processors, hosting providers, analytics services, and email delivery services.
These providers only receive information necessary to perform their services.
Business Customers:
Feedback submitted through the Service is shared with the business that deployed the feedback form.
Legal Compliance:
We may disclose information if required to: comply with applicable law, respond to legal requests, or protect the rights and safety of Review Flow or others.
4. Payment Processing
Payments are processed by third-party payment providers. Review Flow does not store full credit card information on its servers.
Payment providers may collect billing details necessary to process subscription payments.
5. Data Security
We take reasonable administrative and technical measures to protect information from unauthorized access, disclosure, or misuse.
However, no online system can guarantee absolute security.
6. Data Retention
We retain information only as long as necessary to: provide the Service, maintain account records, comply with legal obligations, and resolve disputes and enforce agreements.
7. Cookies and Tracking Technologies
The Service may use cookies or similar technologies to: maintain user sessions, analyze usage trends, or improve user experience.
Users may control cookie preferences through their browser settings.
8. Third-Party Links and Platforms.
The Service may link to or interact with third-party platforms such as online review websites.
Review Flow does not control the privacy practices of those third parties. Users should review the privacy policies of those services separately.
9. Children’s Privacy
The Service is intended for use by businesses and adults. We do not knowingly collect personal information from individuals under the age of 18.
If we become aware that such information has been collected, we will take reasonable steps to remove it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Updated policies will be posted on this page with a revised “Last Updated” date.
11. Contact Information
If you have questions about this Privacy Policy, please contact:
support@reviewflow.com
Last Updated: March 2026